FixDolly Refund Policy

At ServicioPro, we strive to provide our customers with the best possible service. We understand that sometimes situations may arise where a refund is necessary. This policy outlines our refund procedures to ensure a fair and transparent process.

1. Refund Eligibility:

• Service Cancellation: You may request a refund if you cancel a service booking before the service provider is dispatched to your location. Please note that service providers may have their own cancellation policies that could affect the refund eligibility.

• Service Disruption: If the service you received was significantly delayed, incomplete, or not up to the standards promised, you may be eligible for a refund. Please report the issue to our customer support team within [X hours/days] of service completion.

• Double Charges: In the event of double billing for a single service, we will refund the duplicate charge promptly.

2. Refund Request Process:

• To request a refund, please contact our customer support team at [contact email/phone number] or through the app within [X hours/days] of the issue.

• When contacting us, please provide the following information:

  • Your full name and contact information.
  • The date and time of the service.
  • The reason for your refund request.
  • Any relevant documentation or photos, if applicable.

3. Refund Approval:

• We will review your refund request promptly and thoroughly. The decision on refund approval will be based on the eligibility criteria mentioned above.

• If your refund request is approved, we will process the refund within [X days] using the same payment method you used for the original transaction.

4. Refund Amount:

• The refund amount will depend on the circumstances of your request. In some cases, a full refund will be issued, while in others, a partial refund may be offered.

5. Non-Refundable Situations:

• There are certain situations where refunds will not be granted, including:
  • Service cancellations made after the service provider is dispatched.
  • Refund requests made beyond the specified time frame.
  • Refund requests that do not meet the eligibility criteria mentioned above.
  • Disputes related to the quality of the service that have not been reported within [X hours/days] after service completion.

6. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [contact email/phone number]. We are here to assist you and ensure that you have a satisfactory experience with our ServicioPro App.

ServicioPro reserves the right to update or modify this refund policy at any time. Any changes will be communicated to our users through our app or website.

Last Updated: September 9, 2023